Job Title: Content Moderator / Customer Care Representative - with German/French/Italian/Dutch/Spanish & English
Location: Porto, Portugal
Type: Full-time

About the Role:
Join our multinational client's team in Porto as a Content Moderator or Customer Care Representative-no previous experience is required. You will help maintain safe, engaging online environments and provide excellent support to our users. This role is ideal for detail-oriented professionals who enjoy problem-solving and working in a collaborative, multilingual environment.

Responsibilities:

• Review, monitor, and manage user-generated content.

• Respond to customer questions and provide solutions through email, chat, or other channels.

• Escalate issues when necessary and follow internal processes.

• Ensure adherence to company policies and quality standards.

• Work with colleagues to improve content moderation and customer support processes.

Requirements:

• Fluent in spoken and written German/French/Italian/Dutch/Spanish/Danish & English at B2-C1

• Excellent written and verbal communication skills

• Strong attention to detail and analytical thinking

• Ability to work independently and as part of a team

• Previous experience in content moderation or customer service is a plus but not required

• High school completion diploma

• Valid paperwork allowing employment in Portugal