Start Date: 8 May 2025 or 15/22 May (flexible)
Location: onsite in Athens, Greece
Languages: Croatian (C1) + English (B2+)
Work Schedule: MonFri, 10:0018:30 or 11:0019:30; occasional weekends

Support guests and hosts for a global accommodation platform. Assist users with reservations, account queries, and booking-related support in Croatian and English.

Key Responsibilities:

• Provide accurate information and effective solutions via phone, chat, and email

• Ensure customer satisfaction and adhere to quality and performance metrics

• Collaborate with internal teams when necessary

Requirements:

- Fluent in spoken and written Croatian with upper-intermediate English, spoken and written

• EU citizenship or valid residence card with full market access

• Must reside in Greece or relocate prior to the start date

• Stable internet connection for remote work

• Willingness to work weekends occasionally