Location: Athens, Greece (Remote & Onsite Options)
Contract Type: Full-time

About the Role

Join a leading international BPO company as a Polish-speaking Customer Service Specialist and support global customers with their inquiries, orders, and service requests. This is a fantastic opportunity for multilingual professionals looking to start or grow a career abroad in customer support.

Join a global e-commerce & retail support team for a well-known jewellery brand, assisting Polish-speaking customers with orders, product inquiries, and after-sales service. This project focuses on customer satisfaction, troubleshooting, and service excellence in a fast-paced online retail environment.

Responsibilities:

• Provide customer support in Polish via phone, email, or chat
• Assist customers with online orders, product information, and returns
• Handle inquiries about deliveries, warranties, and payments
• Resolve customer issues in a timely and professional manner
• Escalate complex cases to specialized departments when needed
• Ensure a high level of customer satisfaction and positive brand experience

Requirements

• Polish:  C2 level and higher
• English: B2 level
• Good computer literacy and ability to handle multiple systems
• Excellent communication and problem-solving skills
• Valid paperwork allowing employment in Greece

Work From Home (WAH) Policy

• If relocating: WAH based in Athens
• If local: WAH available from anywhere in Greece

Perfect for multilingual job seekers who want to experience living in Greece while working for an international company.